We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at returns@thecasecave.ie. If your return is accepted, we’ll send you the return shipping address, as well as instructions on how to send your package. Items sent back to us without first requesting a return will not be accepted. We do not cover return shipping costs, all return costs are at the customers own expense unless otherwise advised.
You can always contact us for any return question at returns@thecasecave.ie.
Shipping/Delivery Fees
All shipping/delivery fees are non refundable and any refund issued will be for the subtotal amount for the products purchased. The total amount refunded will exclude the delivery charge originally paid.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards. We DO NOT accept any liability for any accidental/user error damage caused to a product that renders the product inoperable/unrepairable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. In order for us to deliver the new item requested in the exchange the customer is liable for the delivery fee. The delivery fee must be paid prior to your new item being shipped, if payment is not received your exchanged item will not be shipped until payment is made in full.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. We are not responsible for any delays in receiving your refund from your bank as when the refund is processed it is immediately sent from our accounts we are no longer in control of the funds being refunded. Please contact your bank for more information regarding any delays, issues etc.
